A key component of successful cultural change throughout an organization is the development and nurturing of employees as well as recognizing their role as process managers and problem solvers.
It is often stated that no one understands a process more intimately than the person performing it. In the same light, it is incumbent upon supervisors, managers, and organizational leaders to visit "gemba", or the actual place where work is being performed, to fully understand how the process is performing. Effective process improvement and problem solving will not occur if these concepts are not embraced and reinforced.
With proper training, coaching and mentoring, dialogue will occur between employees and managers focused on identifying problems and potential causes, getting to the root cause(s), brainstorming possible solutions, implementing best solutions, and measuring the effect of the changes. Working in harmony and showing respect for the employee's process understanding reinforces this key component of organizational change in pursuit of operational excellence.
Relying on our experience developing and initiating high performing teams, we will guide your organization through this challenging, yet most rewarding, cultural transformation.